Resource Center - Case Studies

What a Difference a Zero Makes

Major problem with online banking application averted with AppCritical

• Issue identified, analyzed and resolved before it impacted users or the business
• Service quality drop-off spotted with real-time monitoring of the entire application path, including visibility into the service provider’s network

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Looking for Faults in All the Wrong Places

AppCritical found and resolved a performance problem with a consulting firm’s important, customer-facing application

• Without instrumenting the network, AppCritical found the problem in a completely different area than its suspected origin
• After weeks of frustration, AppCritical enabled dramatic service improvements in only a few hours

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Healing a Hospital’s Network

Longstanding issue at hospital identified and resolved by AppCritical within minutes of installation

• Cause of issue found without any change to existing network infrastructure
• Response times and reliability dramatically improved

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The Best Defense is a Good Offense

AppCritical enables an investment bank’s IT team to proactively address network issues

• Deployed AppCritical with active, intelligent monitoring of critical network paths and application delivery performance
• Identified a growing performance issue before it impacted customers or employees
• Enabled IT team to take fast, decisive action to correct the issue and preempt the problem

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Making IT Better in the Bahamas

Over-utilized circuit to customer’s call center in the Bahamas was causing slow response times, application lock-ups and dropped sessions

• AppCritical identified the issue with real-time monitoring, enabling fast and effective remediation
• Circuit upgrade resolved growing problem for customers and staff; now proactively alerts before service quality levels impact customers

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Apparent Networks^TM AppCritical^TM Helps McKesson Deliver High Quality Cost Effective Healthcare

"AppCritical is easy to use, with no massive set up or infrastructure costs to the customer and non-intrusive on customers’ networks. It has reduced our support costs dramatically and further improved customer service."
- Nada Neumann, Technical Analyst, McKesson Provider Technologies

Protecting service continuity by quickly resolving network problems

"Arsenal’s ability to deliver storage services in accordance with strict SLAs is a core differentiator. The visibility that AppareNet gives us into the networks enables us to resolve issues faster and provide even higher quality service to our customers and partners."
— Josh Schlanger, Director of Global Support & Information Services
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