Network Performance Management Customer Case Studies from Apparent Networks

Managing IP Network Paths for a University's Visual Communications

Voice over IP, visual communications and other new applications place stringent requirements on network performance because they demand near real-time delivery of data. Apparent Networks' PathView is the tool Oregon State chose specifically for certifying and managing network paths for visual communications. 

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PathView Monitoring and Reporting Helps RonEK Find and Fix Carrier Problems

RonEK, a leading VoIP solutions and communications equipment, is using PathView to pre-assess customer networks and troubleshoot tough network problems. In this case study, RonEK identified a major problem with a customer's network performance and was able to show the carrier the issue was occuring in their network, not the customer's.

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PathView Cloud Brings New Revenue and Improved Customer Satisfaction to Managed Services Provider LinkStatus

This case study demonstrates how a growing managed services provider used PathView Cloud to increase revenue and at the same time better understand the degree to which network infrastructure issues were contributing to poor application performance.

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MTS Allstream: Achieving Differentiation Through UC Network Performance Management

This IDC study investigates how MTS Allstream has leveraged Apparent Networks AppCritical solution to deliver its customers an innovative and differentiated experience that provides end-to-end management and support of their Unified Communications (UC) environments.

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Looking for Faults in All the Wrong Places

AppCritical found and resolved a performance problem with a consulting firm's important, customer-facing application

• Without instrumenting the network, AppCritical found the problem in a completely different area than its suspected origin
• After weeks of frustration, AppCritical enabled dramatic service improvements in only a few hours

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Healing a Hospital's Network

A longstanding issue at hospital identified and resolved by AppCritical within minutes of installation

• Cause of issue found without any change to existing network infrastructure
• Response times and reliability dramatically improved

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AppCritical enables an investment bank's IT team to proactively address network issues

• Deployed AppCritical with active, intelligent monitoring of critical network paths and application delivery performance
• Identified a growing performance issue before it impacted customers or employees
• Enabled IT team to take fast, decisive action to correct the issue and preempt the problem

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Making IT Better in the Bahamas

Over-utilized circuit to customer's call center in the Bahamas was causing slow response times, application lock-ups and dropped sessions

• AppCritical identified the issue with real-time monitoring, enabling fast and effective remediation
• Circuit upgrade resolved growing problem for customers and staff; now proactively alerts before service quality levels impact customers

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Apparent Networks^TM AppCritical^TM Helps McKesson Deliver High Quality Cost Effective Healthcare

"AppCritical is easy to use, with no massive set up or infrastructure costs to the customer and non-intrusive on customers' networks. It has reduced our support costs dramatically and further improved customer service."
- Nada Neumann, Technical Analyst, McKesson Provider Technologies